What is Gentech Diagnostics?
Why do I need a lab test?
Who should I contact if I have questions about my test results?
How does billing work if I have insurance?
Gentech will file a claim directly to your insurance provider for services performed.
Once your insurer has processed your claim, you will receive an explanation of benefits (EOB) from your insurer informing you of the amount it will pay for your laboratory service
The EOB is not a bill, but it may indicate that a balance remains which is your responsibility. That balance may include your copayment, deductible, or other costs outlined in your terms of coverage. If you have a question about your EOB or your terms of coverage, contact your insurance company.
Your insurer will inform Gentech about any balance you owe, and we will send you a bill for that amount.
The "explanation of benefits" that I received from my insurance is different from the information on my Gentech bill. What should I do?
How often will Gentech send me a bill?
Who can I contact if I have additional billing questions?
At GenTech, our patient navigators are here to ensure we provide you with answers to your billing questions, or any other questions you may have. In addition, please view our Frequent Billing Questions section for answers to commonly asked questions. You may contact a patient navigator at one of the options below. Please have your account number (found on your bill) and insurance policy number (from your insurance card) available.
Hours of operation: Monday – Friday, 10:00 AM – 5:00 PM (CST)