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Frequently Asked Questions (FAQ)

  • What is Gentech Diagnostics?

    • Gentech Diagnostics is a clinical laboratory that performs tests at the request of your physician or other medical professionals authorized by law to order laboratory testing and receive the results
  • Why do I need a lab test?

    • Your test helps your doctor determine your overall health and decide your treatment plan. Laboratory tests will provide valuable information to your doctor and can also help you evaluate your own health. Discuss all lab results with your doctor.
  • Who should I contact if I have questions about my test results?

    • Gentech sends a results report to the physician (or other authorized person) who requested the test. Please contact the physician who ordered your test if you have questions about your test results.
  • How does billing work if I have insurance?

    • Gentech will file a claim directly to your insurance provider for services performed.

      Once your insurer has processed your claim, you will receive an explanation of benefits (EOB) from your insurer informing you of the amount it will pay for your laboratory service

      The EOB is not a bill, but it may indicate that a balance remains which is your responsibility. That balance may include your copayment, deductible, or other costs outlined in your terms of coverage. If you have a question about your EOB or your terms of coverage, contact your insurance company.

      Your insurer will inform Gentech about any balance you owe, and we will send you a bill for that amount.

  • The "explanation of benefits" that I received from my insurance is different from the information on my Gentech bill. What should I do?

    • Please remember that your Explanation of Benefits (EOB) from your insurance is not a bill. If Gentech determines your insurance processed your claim incorrectly, Gentech will appeal to your insurance on your behalf. Do not pay anything until you have received a billing statement from Gentech.
  • How often will Gentech send me a bill?

    • Gentech will send you a bill approximately once a month until the balance due for services we performed has been paid
  • Who can I contact if I have additional billing questions?

    • Your Patient Navigator is available to answer any questions you might have, at 866.658.4485 option 1. Please have your account number (found on your bill) and insurance policy number (located on your insurance card) available for all billing inquiries.

Bill Pay Options

At GenTech, our patient navigators are here to ensure we provide you with answers to your billing questions, or any other questions you may have. In addition, please view our Frequent Billing Questions section for answers to commonly asked questions. You may contact a patient navigator at one of the options below. Please have your account number (found on your bill) and insurance policy number (from your insurance card) available.

Hours of operation: Monday – Friday, 10:00 AM – 5:00 PM (CST)

Phone: 866.658.4485

Fax: 972.499.9199